Delivery Information

Delivery to the UK is free!

I aim to to dispatch all orders within 3-5 business days. Items will be sent by Royal Mail Second Class.

During busy periods, such as November and December, dispatch can be extended up to 14 working days. We can offer express delivery on all orders – you would need to request this service and pay an extra delivery charge. Please note all express orders need to be placed by 12 noon.

Please contact our studio on 07834 187 711 or jennie@fernandthistle.co.uk to arrange express delivery.

All delivery times are estimates. Please be advised that delays in the Royal Mail delivery service do occasionally take place however we do everything we can to assist in these cases.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

All items personalised are non-refundable.

Items can be returned within 14 days. Items must be returned unused and in new condition before a refund is issued.

All returns are payable by the customer.

I want my customers to be happy so if you have any concerns with your item when you receive it please get in touch straight away and I’ll be happy to help.

If you have any questions on how to return your item to us, contact us.

Please note

We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

Orders are delivered by Royal Mail or DPD, and are subject to the terms and conditions of these third parties.